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OPERATIONAL EXCELLENCE

What does the catchball process in Hoshin Kanri emphasize?

 Budget negotiations
 Top-down order giving
 Monthly audits
 Collaborative feedback between levels

Which tool is often used with Hoshin to map strategy and KPIs?

 SWOT
 5S
 Ishikawa diagram
 X-Matrix

Which function is NOT considered a direct part of operations?

 Legal
 All can be part
 Marketing
 Finance

What is the primary foundation of achieving Operational Excellence?

 Perfection
 Passion
 Inspection
 Profitability

A silo mode of working results in all EXCEPT:

 Optimized business outcomes
 Misaligned KPIs
 Poor customer experience
 Sub-optimal decisions

What concept is emphasized to avoid designing goals in isolation?

 Kanban
 5S
 Benchmarking
 Catchball

What does the term Organisational Fitness refer to in the OE context?

 Employee wellness programs
 The physical health of employees
 The organization’s ability to fulfill its role
 Company profitability

Which tool is commonly used in Hoshin Kanri to align objectives?

 Fishbone Diagram
 Value Stream Map
 Pareto Chart
 X-Matrix

Which phase of Hoshin planning is referred to as the heart?

 Feedback review
 Annual objective development
 Breakthrough objective setting
 Kaizen planning

What is a common challenge in strategy formulation and execution?

 Technical knowledge gaps
 Too few metrics
 Poor communication of goals
 Lack of funding

What percentage of executive teams spend less than an hour a month on strategy?

 50%
 86%
 25%
 10%

Which of the following is a key attribute of Operational Excellence?

 Process repetition
 Friction cost maximization
 End-to-end optimization
 Profit sharing

Which of the following is a symptom of poor strategy deployment?

 Annual targets set in January
 Clear vision across levels
 Frequent progress reviews
 Too many parallel projects

Which method ensures alignment of strategy from top leadership to frontline staff?

 Kaizen
 Balanced Scorecard
 Hoshin Kanri
 Lean Six Sigma

In Operational Excellence, which mindset is encouraged across all levels?

 Inspection-based
 Execution-oriented
 Change-resistant
 Survival-focused

Which of the following does NOT represent Operational Excellence?

 Cross-functional optimization
 Isolated metric focus
 Continuous improvement
 Employee empowerment

Which Japanese term describes the strategy deployment approach in OE?

 Muda
 Jidoka
 Kaizen
 Hoshin Kanri

What does the term Breakthrough Objectives refer to in Hoshin?

 3-5 year strategic goals
 Goals achievable in 6 months
 Marketing-focused KPIs
 Daily performance metrics

Which of the following is NOT one of the building blocks of Operational Excellence?

 Strategy Deployment
 Performance Management
 Process Excellence
 Employee Satisfaction

Which of the following is NOT part of the Operational Excellence maturity pillars?

 Strategy Deployment
 Process Excellence
 Sustainability Reporting
 High Performance Teams

Operational Excellence is best described as:

 A management system for compliance
 A continuous improvement philosophy across the enterprise
 A performance appraisal technique
 A lean tool to improve inventory

According to W. Edwards Deming, what reduces cost in quality systems?

 Hiring more inspectors
 Building quality in from the start
 Using cheaper raw materials
 Conducting more audits

What is the final step in the Hoshin Kanri cycle?

 Annual review
 Departmental deployment
 Developing vision
 Catchball

The phrase Skate where the puck is going to be implies:

 Focus only on the present issues
 Anticipate future customer needs
 Stick to existing goals
 Wait for trends to stabilize

Which of these characteristics best reflects a high-performance work team?

 Autonomy and accountability
 Minimal feedback loops
 Top-down communication
 Fixed roles