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OPERATIONAL EXCELLENCE

Which of the following is NOT part of the Operational Excellence maturity pillars?

 Sustainability Reporting
 High Performance Teams
 Strategy Deployment
 Process Excellence

What does the term Breakthrough Objectives refer to in Hoshin?

 Goals achievable in 6 months
 3-5 year strategic goals
 Daily performance metrics
 Marketing-focused KPIs

What concept is emphasized to avoid designing goals in isolation?

 Catchball
 Kanban
 5S
 Benchmarking

The phrase Skate where the puck is going to be implies:

 Wait for trends to stabilize
 Stick to existing goals
 Anticipate future customer needs
 Focus only on the present issues

What is the final step in the Hoshin Kanri cycle?

 Developing vision
 Annual review
 Catchball
 Departmental deployment

According to W. Edwards Deming, what reduces cost in quality systems?

 Building quality in from the start
 Using cheaper raw materials
 Conducting more audits
 Hiring more inspectors

A silo mode of working results in all EXCEPT:

 Poor customer experience
 Misaligned KPIs
 Optimized business outcomes
 Sub-optimal decisions

What does the term Organisational Fitness refer to in the OE context?

 Company profitability
 The physical health of employees
 The organization’s ability to fulfill its role
 Employee wellness programs

What does the catchball process in Hoshin Kanri emphasize?

 Monthly audits
 Budget negotiations
 Collaborative feedback between levels
 Top-down order giving

Operational Excellence is best described as:

 A continuous improvement philosophy across the enterprise
 A management system for compliance
 A lean tool to improve inventory
 A performance appraisal technique

What percentage of executive teams spend less than an hour a month on strategy?

 10%
 86%
 25%
 50%

Which tool is commonly used in Hoshin Kanri to align objectives?

 Fishbone Diagram
 X-Matrix
 Pareto Chart
 Value Stream Map

Which of the following does NOT represent Operational Excellence?

 Continuous improvement
 Employee empowerment
 Cross-functional optimization
 Isolated metric focus

Which tool is often used with Hoshin to map strategy and KPIs?

 SWOT
 5S
 Ishikawa diagram
 X-Matrix

What is the primary foundation of achieving Operational Excellence?

 Passion
 Profitability
 Perfection
 Inspection

Which of these characteristics best reflects a high-performance work team?

 Autonomy and accountability
 Fixed roles
 Minimal feedback loops
 Top-down communication

Which function is NOT considered a direct part of operations?

 All can be part
 Finance
 Legal
 Marketing

What is a common challenge in strategy formulation and execution?

 Technical knowledge gaps
 Lack of funding
 Poor communication of goals
 Too few metrics

Which phase of Hoshin planning is referred to as the heart?

 Breakthrough objective setting
 Kaizen planning
 Annual objective development
 Feedback review

Which of the following is a key attribute of Operational Excellence?

 Friction cost maximization
 Profit sharing
 End-to-end optimization
 Process repetition

Which of the following is NOT one of the building blocks of Operational Excellence?

 Employee Satisfaction
 Performance Management
 Process Excellence
 Strategy Deployment

Which Japanese term describes the strategy deployment approach in OE?

 Muda
 Kaizen
 Hoshin Kanri
 Jidoka

In Operational Excellence, which mindset is encouraged across all levels?

 Inspection-based
 Survival-focused
 Change-resistant
 Execution-oriented

Which of the following is a symptom of poor strategy deployment?

 Frequent progress reviews
 Too many parallel projects
 Clear vision across levels
 Annual targets set in January

Which method ensures alignment of strategy from top leadership to frontline staff?

 Hoshin Kanri
 Lean Six Sigma
 Balanced Scorecard
 Kaizen