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OPERATIONAL EXCELLENCE

According to W. Edwards Deming, what reduces cost in quality systems?

 Hiring more inspectors
 Building quality in from the start
 Using cheaper raw materials
 Conducting more audits

Which tool is commonly used in Hoshin Kanri to align objectives?

 Value Stream Map
 Fishbone Diagram
 Pareto Chart
 X-Matrix

Which function is NOT considered a direct part of operations?

 Legal
 Finance
 All can be part
 Marketing

Which phase of Hoshin planning is referred to as the heart?

 Kaizen planning
 Feedback review
 Annual objective development
 Breakthrough objective setting

What concept is emphasized to avoid designing goals in isolation?

 Catchball
 5S
 Benchmarking
 Kanban

In Operational Excellence, which mindset is encouraged across all levels?

 Survival-focused
 Execution-oriented
 Inspection-based
 Change-resistant

Which of the following does NOT represent Operational Excellence?

 Employee empowerment
 Isolated metric focus
 Cross-functional optimization
 Continuous improvement

Which of these characteristics best reflects a high-performance work team?

 Fixed roles
 Autonomy and accountability
 Minimal feedback loops
 Top-down communication

Which of the following is NOT one of the building blocks of Operational Excellence?

 Performance Management
 Strategy Deployment
 Process Excellence
 Employee Satisfaction

What is the final step in the Hoshin Kanri cycle?

 Developing vision
 Catchball
 Departmental deployment
 Annual review

Which tool is often used with Hoshin to map strategy and KPIs?

 SWOT
 X-Matrix
 5S
 Ishikawa diagram

What does the term Breakthrough Objectives refer to in Hoshin?

 Goals achievable in 6 months
 Daily performance metrics
 3-5 year strategic goals
 Marketing-focused KPIs

Which method ensures alignment of strategy from top leadership to frontline staff?

 Hoshin Kanri
 Balanced Scorecard
 Kaizen
 Lean Six Sigma

Which of the following is a key attribute of Operational Excellence?

 End-to-end optimization
 Profit sharing
 Friction cost maximization
 Process repetition

What is a common challenge in strategy formulation and execution?

 Lack of funding
 Poor communication of goals
 Too few metrics
 Technical knowledge gaps

What is the primary foundation of achieving Operational Excellence?

 Perfection
 Inspection
 Passion
 Profitability

The phrase Skate where the puck is going to be implies:

 Anticipate future customer needs
 Wait for trends to stabilize
 Focus only on the present issues
 Stick to existing goals

Which Japanese term describes the strategy deployment approach in OE?

 Hoshin Kanri
 Kaizen
 Jidoka
 Muda

What does the catchball process in Hoshin Kanri emphasize?

 Collaborative feedback between levels
 Top-down order giving
 Budget negotiations
 Monthly audits

Which of the following is a symptom of poor strategy deployment?

 Clear vision across levels
 Too many parallel projects
 Frequent progress reviews
 Annual targets set in January

A silo mode of working results in all EXCEPT:

 Misaligned KPIs
 Sub-optimal decisions
 Poor customer experience
 Optimized business outcomes

Operational Excellence is best described as:

 A management system for compliance
 A performance appraisal technique
 A lean tool to improve inventory
 A continuous improvement philosophy across the enterprise

What does the term Organisational Fitness refer to in the OE context?

 The organization’s ability to fulfill its role
 Company profitability
 The physical health of employees
 Employee wellness programs

Which of the following is NOT part of the Operational Excellence maturity pillars?

 Strategy Deployment
 High Performance Teams
 Sustainability Reporting
 Process Excellence

What percentage of executive teams spend less than an hour a month on strategy?

 50%
 25%
 86%
 10%