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OPERATIONAL EXCELLENCE

Which tool is commonly used in Hoshin Kanri to align objectives?

 X-Matrix
 Value Stream Map
 Fishbone Diagram
 Pareto Chart

Which function is NOT considered a direct part of operations?

 Marketing
 Legal
 Finance
 All can be part

Which tool is often used with Hoshin to map strategy and KPIs?

 5S
 Ishikawa diagram
 SWOT
 X-Matrix

Which of the following does NOT represent Operational Excellence?

 Continuous improvement
 Isolated metric focus
 Cross-functional optimization
 Employee empowerment

Which of the following is a symptom of poor strategy deployment?

 Too many parallel projects
 Frequent progress reviews
 Clear vision across levels
 Annual targets set in January

Which method ensures alignment of strategy from top leadership to frontline staff?

 Hoshin Kanri
 Balanced Scorecard
 Kaizen
 Lean Six Sigma

What does the term Breakthrough Objectives refer to in Hoshin?

 Goals achievable in 6 months
 Marketing-focused KPIs
 Daily performance metrics
 3-5 year strategic goals

Which of the following is a key attribute of Operational Excellence?

 Process repetition
 End-to-end optimization
 Profit sharing
 Friction cost maximization

Which of the following is NOT one of the building blocks of Operational Excellence?

 Performance Management
 Strategy Deployment
 Employee Satisfaction
 Process Excellence

What does the term Organisational Fitness refer to in the OE context?

 Employee wellness programs
 Company profitability
 The physical health of employees
 The organization’s ability to fulfill its role

The phrase Skate where the puck is going to be implies:

 Wait for trends to stabilize
 Focus only on the present issues
 Anticipate future customer needs
 Stick to existing goals

What is the primary foundation of achieving Operational Excellence?

 Inspection
 Profitability
 Perfection
 Passion

What is the final step in the Hoshin Kanri cycle?

 Catchball
 Annual review
 Departmental deployment
 Developing vision

In Operational Excellence, which mindset is encouraged across all levels?

 Survival-focused
 Change-resistant
 Execution-oriented
 Inspection-based

Operational Excellence is best described as:

 A management system for compliance
 A continuous improvement philosophy across the enterprise
 A performance appraisal technique
 A lean tool to improve inventory

What concept is emphasized to avoid designing goals in isolation?

 Catchball
 5S
 Benchmarking
 Kanban

Which of the following is NOT part of the Operational Excellence maturity pillars?

 Strategy Deployment
 High Performance Teams
 Sustainability Reporting
 Process Excellence

A silo mode of working results in all EXCEPT:

 Sub-optimal decisions
 Misaligned KPIs
 Optimized business outcomes
 Poor customer experience

Which of these characteristics best reflects a high-performance work team?

 Autonomy and accountability
 Fixed roles
 Top-down communication
 Minimal feedback loops

What percentage of executive teams spend less than an hour a month on strategy?

 86%
 10%
 25%
 50%

What does the catchball process in Hoshin Kanri emphasize?

 Top-down order giving
 Monthly audits
 Collaborative feedback between levels
 Budget negotiations

What is a common challenge in strategy formulation and execution?

 Technical knowledge gaps
 Lack of funding
 Too few metrics
 Poor communication of goals

Which Japanese term describes the strategy deployment approach in OE?

 Hoshin Kanri
 Muda
 Kaizen
 Jidoka

Which phase of Hoshin planning is referred to as the heart?

 Feedback review
 Annual objective development
 Breakthrough objective setting
 Kaizen planning

According to W. Edwards Deming, what reduces cost in quality systems?

 Using cheaper raw materials
 Hiring more inspectors
 Conducting more audits
 Building quality in from the start