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OPERATIONAL EXCELLENCE

A silo mode of working results in all EXCEPT:

 Misaligned KPIs
 Optimized business outcomes
 Poor customer experience
 Sub-optimal decisions

In Operational Excellence, which mindset is encouraged across all levels?

 Survival-focused
 Change-resistant
 Execution-oriented
 Inspection-based

Which of the following is NOT part of the Operational Excellence maturity pillars?

 Process Excellence
 Strategy Deployment
 High Performance Teams
 Sustainability Reporting

Which of the following does NOT represent Operational Excellence?

 Employee empowerment
 Continuous improvement
 Cross-functional optimization
 Isolated metric focus

The phrase Skate where the puck is going to be implies:

 Wait for trends to stabilize
 Focus only on the present issues
 Stick to existing goals
 Anticipate future customer needs

Operational Excellence is best described as:

 A performance appraisal technique
 A continuous improvement philosophy across the enterprise
 A lean tool to improve inventory
 A management system for compliance

What does the term Organisational Fitness refer to in the OE context?

 Employee wellness programs
 Company profitability
 The organization’s ability to fulfill its role
 The physical health of employees

Which of these characteristics best reflects a high-performance work team?

 Fixed roles
 Autonomy and accountability
 Top-down communication
 Minimal feedback loops

What is a common challenge in strategy formulation and execution?

 Technical knowledge gaps
 Too few metrics
 Lack of funding
 Poor communication of goals

What is the final step in the Hoshin Kanri cycle?

 Departmental deployment
 Annual review
 Catchball
 Developing vision

What concept is emphasized to avoid designing goals in isolation?

 Benchmarking
 Catchball
 Kanban
 5S

Which phase of Hoshin planning is referred to as the heart?

 Breakthrough objective setting
 Annual objective development
 Kaizen planning
 Feedback review

Which method ensures alignment of strategy from top leadership to frontline staff?

 Lean Six Sigma
 Kaizen
 Hoshin Kanri
 Balanced Scorecard

Which Japanese term describes the strategy deployment approach in OE?

 Jidoka
 Hoshin Kanri
 Muda
 Kaizen

Which of the following is NOT one of the building blocks of Operational Excellence?

 Strategy Deployment
 Process Excellence
 Performance Management
 Employee Satisfaction

Which tool is often used with Hoshin to map strategy and KPIs?

 5S
 X-Matrix
 Ishikawa diagram
 SWOT

Which of the following is a symptom of poor strategy deployment?

 Frequent progress reviews
 Clear vision across levels
 Annual targets set in January
 Too many parallel projects

What does the catchball process in Hoshin Kanri emphasize?

 Budget negotiations
 Collaborative feedback between levels
 Monthly audits
 Top-down order giving

According to W. Edwards Deming, what reduces cost in quality systems?

 Using cheaper raw materials
 Hiring more inspectors
 Building quality in from the start
 Conducting more audits

What is the primary foundation of achieving Operational Excellence?

 Perfection
 Inspection
 Profitability
 Passion

What percentage of executive teams spend less than an hour a month on strategy?

 25%
 86%
 50%
 10%

What does the term Breakthrough Objectives refer to in Hoshin?

 Goals achievable in 6 months
 Marketing-focused KPIs
 3-5 year strategic goals
 Daily performance metrics

Which function is NOT considered a direct part of operations?

 Marketing
 Legal
 All can be part
 Finance

Which tool is commonly used in Hoshin Kanri to align objectives?

 Fishbone Diagram
 Pareto Chart
 X-Matrix
 Value Stream Map

Which of the following is a key attribute of Operational Excellence?

 Profit sharing
 Process repetition
 Friction cost maximization
 End-to-end optimization