SIMULATIONSX

XPERIENTIAL NATURE OF OUR SIMULATIONS ENABLE THE DELEGATES TO LEARN BY DOING!



OPERATIONAL EXCELLENCE

Which phase of Hoshin planning is referred to as the heart?

 Feedback review
 Kaizen planning
 Annual objective development
 Breakthrough objective setting

Which tool is often used with Hoshin to map strategy and KPIs?

 5S
 SWOT
 Ishikawa diagram
 X-Matrix

Which of the following is NOT part of the Operational Excellence maturity pillars?

 Process Excellence
 Sustainability Reporting
 High Performance Teams
 Strategy Deployment

Which of the following is a symptom of poor strategy deployment?

 Too many parallel projects
 Clear vision across levels
 Annual targets set in January
 Frequent progress reviews

What is the primary foundation of achieving Operational Excellence?

 Passion
 Profitability
 Inspection
 Perfection

Which function is NOT considered a direct part of operations?

 Legal
 Finance
 Marketing
 All can be part

The phrase Skate where the puck is going to be implies:

 Anticipate future customer needs
 Stick to existing goals
 Focus only on the present issues
 Wait for trends to stabilize

A silo mode of working results in all EXCEPT:

 Poor customer experience
 Misaligned KPIs
 Sub-optimal decisions
 Optimized business outcomes

Which of the following is a key attribute of Operational Excellence?

 Profit sharing
 Friction cost maximization
 Process repetition
 End-to-end optimization

What is a common challenge in strategy formulation and execution?

 Lack of funding
 Technical knowledge gaps
 Poor communication of goals
 Too few metrics

Which of these characteristics best reflects a high-performance work team?

 Top-down communication
 Fixed roles
 Autonomy and accountability
 Minimal feedback loops

Which Japanese term describes the strategy deployment approach in OE?

 Kaizen
 Muda
 Jidoka
 Hoshin Kanri

What does the term Organisational Fitness refer to in the OE context?

 Company profitability
 The organization’s ability to fulfill its role
 Employee wellness programs
 The physical health of employees

What percentage of executive teams spend less than an hour a month on strategy?

 10%
 50%
 86%
 25%

Which of the following does NOT represent Operational Excellence?

 Employee empowerment
 Cross-functional optimization
 Continuous improvement
 Isolated metric focus

In Operational Excellence, which mindset is encouraged across all levels?

 Execution-oriented
 Inspection-based
 Change-resistant
 Survival-focused

What is the final step in the Hoshin Kanri cycle?

 Developing vision
 Catchball
 Annual review
 Departmental deployment

What concept is emphasized to avoid designing goals in isolation?

 5S
 Benchmarking
 Kanban
 Catchball

Which method ensures alignment of strategy from top leadership to frontline staff?

 Kaizen
 Hoshin Kanri
 Lean Six Sigma
 Balanced Scorecard

Which of the following is NOT one of the building blocks of Operational Excellence?

 Employee Satisfaction
 Performance Management
 Strategy Deployment
 Process Excellence

What does the term Breakthrough Objectives refer to in Hoshin?

 Daily performance metrics
 Marketing-focused KPIs
 Goals achievable in 6 months
 3-5 year strategic goals

Which tool is commonly used in Hoshin Kanri to align objectives?

 X-Matrix
 Fishbone Diagram
 Pareto Chart
 Value Stream Map

What does the catchball process in Hoshin Kanri emphasize?

 Collaborative feedback between levels
 Top-down order giving
 Monthly audits
 Budget negotiations

According to W. Edwards Deming, what reduces cost in quality systems?

 Using cheaper raw materials
 Hiring more inspectors
 Building quality in from the start
 Conducting more audits

Operational Excellence is best described as:

 A management system for compliance
 A continuous improvement philosophy across the enterprise
 A performance appraisal technique
 A lean tool to improve inventory