SIMULATIONSX

XPERIENTIAL NATURE OF OUR SIMULATIONS ENABLE THE DELEGATES TO LEARN BY DOING!



OPERATIONAL EXCELLENCE

Which tool is commonly used in Hoshin Kanri to align objectives?

 Fishbone Diagram
 Pareto Chart
 X-Matrix
 Value Stream Map

A silo mode of working results in all EXCEPT:

 Sub-optimal decisions
 Misaligned KPIs
 Poor customer experience
 Optimized business outcomes

What does the term Organisational Fitness refer to in the OE context?

 The physical health of employees
 Company profitability
 The organization’s ability to fulfill its role
 Employee wellness programs

The phrase Skate where the puck is going to be implies:

 Wait for trends to stabilize
 Anticipate future customer needs
 Stick to existing goals
 Focus only on the present issues

In Operational Excellence, which mindset is encouraged across all levels?

 Survival-focused
 Execution-oriented
 Change-resistant
 Inspection-based

What does the catchball process in Hoshin Kanri emphasize?

 Top-down order giving
 Monthly audits
 Budget negotiations
 Collaborative feedback between levels

Which of the following is a key attribute of Operational Excellence?

 End-to-end optimization
 Process repetition
 Profit sharing
 Friction cost maximization

Which of the following does NOT represent Operational Excellence?

 Employee empowerment
 Isolated metric focus
 Continuous improvement
 Cross-functional optimization

Which phase of Hoshin planning is referred to as the heart?

 Kaizen planning
 Annual objective development
 Breakthrough objective setting
 Feedback review

Which of the following is NOT part of the Operational Excellence maturity pillars?

 High Performance Teams
 Process Excellence
 Sustainability Reporting
 Strategy Deployment

What does the term Breakthrough Objectives refer to in Hoshin?

 Marketing-focused KPIs
 Goals achievable in 6 months
 3-5 year strategic goals
 Daily performance metrics

Operational Excellence is best described as:

 A lean tool to improve inventory
 A performance appraisal technique
 A continuous improvement philosophy across the enterprise
 A management system for compliance

Which function is NOT considered a direct part of operations?

 Legal
 All can be part
 Marketing
 Finance

What is the final step in the Hoshin Kanri cycle?

 Catchball
 Departmental deployment
 Developing vision
 Annual review

What is a common challenge in strategy formulation and execution?

 Lack of funding
 Poor communication of goals
 Too few metrics
 Technical knowledge gaps

Which method ensures alignment of strategy from top leadership to frontline staff?

 Balanced Scorecard
 Kaizen
 Hoshin Kanri
 Lean Six Sigma

What percentage of executive teams spend less than an hour a month on strategy?

 50%
 10%
 86%
 25%

According to W. Edwards Deming, what reduces cost in quality systems?

 Conducting more audits
 Hiring more inspectors
 Building quality in from the start
 Using cheaper raw materials

What is the primary foundation of achieving Operational Excellence?

 Profitability
 Perfection
 Inspection
 Passion

Which of the following is NOT one of the building blocks of Operational Excellence?

 Process Excellence
 Employee Satisfaction
 Performance Management
 Strategy Deployment

Which Japanese term describes the strategy deployment approach in OE?

 Hoshin Kanri
 Kaizen
 Muda
 Jidoka

Which of these characteristics best reflects a high-performance work team?

 Autonomy and accountability
 Top-down communication
 Minimal feedback loops
 Fixed roles

Which of the following is a symptom of poor strategy deployment?

 Annual targets set in January
 Too many parallel projects
 Frequent progress reviews
 Clear vision across levels

What concept is emphasized to avoid designing goals in isolation?

 5S
 Kanban
 Catchball
 Benchmarking

Which tool is often used with Hoshin to map strategy and KPIs?

 5S
 SWOT
 X-Matrix
 Ishikawa diagram