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OPERATIONAL EXCELLENCE

What does the catchball process in Hoshin Kanri emphasize?

 Budget negotiations
 Collaborative feedback between levels
 Top-down order giving
 Monthly audits

Which tool is commonly used in Hoshin Kanri to align objectives?

 X-Matrix
 Pareto Chart
 Fishbone Diagram
 Value Stream Map

What is the final step in the Hoshin Kanri cycle?

 Catchball
 Annual review
 Developing vision
 Departmental deployment

What is a common challenge in strategy formulation and execution?

 Too few metrics
 Technical knowledge gaps
 Poor communication of goals
 Lack of funding

Which phase of Hoshin planning is referred to as the heart?

 Feedback review
 Kaizen planning
 Annual objective development
 Breakthrough objective setting

A silo mode of working results in all EXCEPT:

 Poor customer experience
 Optimized business outcomes
 Misaligned KPIs
 Sub-optimal decisions

Which of the following is NOT one of the building blocks of Operational Excellence?

 Process Excellence
 Strategy Deployment
 Performance Management
 Employee Satisfaction

Which function is NOT considered a direct part of operations?

 Marketing
 Finance
 Legal
 All can be part

What percentage of executive teams spend less than an hour a month on strategy?

 50%
 86%
 25%
 10%

Which method ensures alignment of strategy from top leadership to frontline staff?

 Hoshin Kanri
 Balanced Scorecard
 Kaizen
 Lean Six Sigma

Which of the following is a key attribute of Operational Excellence?

 End-to-end optimization
 Process repetition
 Friction cost maximization
 Profit sharing

What is the primary foundation of achieving Operational Excellence?

 Perfection
 Passion
 Profitability
 Inspection

What does the term Organisational Fitness refer to in the OE context?

 The organization’s ability to fulfill its role
 Company profitability
 The physical health of employees
 Employee wellness programs

Which of these characteristics best reflects a high-performance work team?

 Minimal feedback loops
 Autonomy and accountability
 Top-down communication
 Fixed roles

Operational Excellence is best described as:

 A continuous improvement philosophy across the enterprise
 A lean tool to improve inventory
 A performance appraisal technique
 A management system for compliance

Which Japanese term describes the strategy deployment approach in OE?

 Kaizen
 Hoshin Kanri
 Muda
 Jidoka

In Operational Excellence, which mindset is encouraged across all levels?

 Inspection-based
 Execution-oriented
 Survival-focused
 Change-resistant

Which of the following is NOT part of the Operational Excellence maturity pillars?

 Process Excellence
 Sustainability Reporting
 High Performance Teams
 Strategy Deployment

Which of the following does NOT represent Operational Excellence?

 Isolated metric focus
 Continuous improvement
 Cross-functional optimization
 Employee empowerment

The phrase Skate where the puck is going to be implies:

 Wait for trends to stabilize
 Stick to existing goals
 Focus only on the present issues
 Anticipate future customer needs

What does the term Breakthrough Objectives refer to in Hoshin?

 Daily performance metrics
 Goals achievable in 6 months
 3-5 year strategic goals
 Marketing-focused KPIs

What concept is emphasized to avoid designing goals in isolation?

 Benchmarking
 5S
 Kanban
 Catchball

According to W. Edwards Deming, what reduces cost in quality systems?

 Conducting more audits
 Using cheaper raw materials
 Hiring more inspectors
 Building quality in from the start

Which tool is often used with Hoshin to map strategy and KPIs?

 5S
 X-Matrix
 SWOT
 Ishikawa diagram

Which of the following is a symptom of poor strategy deployment?

 Annual targets set in January
 Frequent progress reviews
 Too many parallel projects
 Clear vision across levels