SIMULATIONSX

XPERIENTIAL NATURE OF OUR SIMULATIONS ENABLE THE DELEGATES TO LEARN BY DOING!



OPERATIONAL EXCELLENCE

Which of the following is NOT part of the Operational Excellence maturity pillars?

 Strategy Deployment
 High Performance Teams
 Sustainability Reporting
 Process Excellence

Which phase of Hoshin planning is referred to as the heart?

 Annual objective development
 Kaizen planning
 Feedback review
 Breakthrough objective setting

A silo mode of working results in all EXCEPT:

 Sub-optimal decisions
 Misaligned KPIs
 Poor customer experience
 Optimized business outcomes

Which tool is often used with Hoshin to map strategy and KPIs?

 Ishikawa diagram
 X-Matrix
 SWOT
 5S

Operational Excellence is best described as:

 A lean tool to improve inventory
 A performance appraisal technique
 A continuous improvement philosophy across the enterprise
 A management system for compliance

The phrase Skate where the puck is going to be implies:

 Wait for trends to stabilize
 Anticipate future customer needs
 Focus only on the present issues
 Stick to existing goals

What is a common challenge in strategy formulation and execution?

 Poor communication of goals
 Technical knowledge gaps
 Lack of funding
 Too few metrics

According to W. Edwards Deming, what reduces cost in quality systems?

 Conducting more audits
 Building quality in from the start
 Using cheaper raw materials
 Hiring more inspectors

What does the catchball process in Hoshin Kanri emphasize?

 Monthly audits
 Top-down order giving
 Budget negotiations
 Collaborative feedback between levels

Which of the following is a key attribute of Operational Excellence?

 End-to-end optimization
 Profit sharing
 Friction cost maximization
 Process repetition

Which of the following is a symptom of poor strategy deployment?

 Frequent progress reviews
 Too many parallel projects
 Annual targets set in January
 Clear vision across levels

Which tool is commonly used in Hoshin Kanri to align objectives?

 Fishbone Diagram
 Value Stream Map
 Pareto Chart
 X-Matrix

Which method ensures alignment of strategy from top leadership to frontline staff?

 Kaizen
 Lean Six Sigma
 Balanced Scorecard
 Hoshin Kanri

What is the final step in the Hoshin Kanri cycle?

 Developing vision
 Departmental deployment
 Annual review
 Catchball

Which Japanese term describes the strategy deployment approach in OE?

 Hoshin Kanri
 Muda
 Kaizen
 Jidoka

Which of these characteristics best reflects a high-performance work team?

 Minimal feedback loops
 Top-down communication
 Fixed roles
 Autonomy and accountability

Which function is NOT considered a direct part of operations?

 Marketing
 Finance
 Legal
 All can be part

In Operational Excellence, which mindset is encouraged across all levels?

 Inspection-based
 Survival-focused
 Execution-oriented
 Change-resistant

Which of the following does NOT represent Operational Excellence?

 Cross-functional optimization
 Isolated metric focus
 Continuous improvement
 Employee empowerment

What is the primary foundation of achieving Operational Excellence?

 Perfection
 Passion
 Inspection
 Profitability

Which of the following is NOT one of the building blocks of Operational Excellence?

 Employee Satisfaction
 Performance Management
 Strategy Deployment
 Process Excellence

What percentage of executive teams spend less than an hour a month on strategy?

 10%
 86%
 50%
 25%

What does the term Organisational Fitness refer to in the OE context?

 Employee wellness programs
 The organization’s ability to fulfill its role
 The physical health of employees
 Company profitability

What concept is emphasized to avoid designing goals in isolation?

 5S
 Catchball
 Kanban
 Benchmarking

What does the term Breakthrough Objectives refer to in Hoshin?

 3-5 year strategic goals
 Marketing-focused KPIs
 Daily performance metrics
 Goals achievable in 6 months