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SIX SIGMA

Evaluating Customer Complaints allows an organization to?

 Focus on all the issues that cause problems
 Prevent Problems
 None of the Options.
 Exercise recovery skills to win back Customers loyalty

Which of the following is/are a Logical, Related, Sequential (Connected) set of Activities(s) and Tasks that takes an Input from a Supplier, add(s) Values to it, and produces an Output that goes to Customer.

 Activity
 All the Options
 Task
 Process

The Kano Model is interpreted as Follows?

 Customer Wants, Needs, and Expectations are dynamic and must be monitored continuously. Providing Products or Services that match the Customer’s Expectations is not enough to assure Customer Satisfaction.
 Customer Satisfaction is determined solely by the quantity of the Product or Service delivered
 Customers will be satisfied if you supply them with Products and Services that meet their needs at a fair price.
 Customer wants can be determined once and for all and used to design high-quality Products and Services.

A type of Line graph used to assess the Stability of a Process is called?

 Pareto Chart
 Scatter Diagram
 Control Chart
 Run Chart

The Number of employees at five different superstores are 3, 5, 6, 4, and 6. Treating the Data as a Population, find the Mean Number of Employees for the 5 Stores:

 3.8
 2
 4.8
 3

A Six Sigma Level of Quality?

 Provides half the Defects of a 3 Sigma Level of Quality.
 Implies 99.73% of the output will meet Customer Requirements.
 Equates to a Capability Index of 1.33
 Represents 3.4 Defects per Million Opportunities

In Project Charter, the actual measure of the Defect or Error in the Process is?

 Problem Statement
 Secondary Metric
 Primary Metric
 Business Case

In general, if %GRR is Greater than 30%, the Measurement System is considered?

 No information
 Inadequate
 Acceptable
 Marginal

In a mature Six Sigma program?

 Only a small percentage of the employees are involved, and only for limited times.
 The Quality & HR Department is the key Customer contact.
 Nearly everyone in the organization is involved in some way at some time
 There is not much left to be gained by Six Sigma Projects

In a SIPOC Analysis, Outputs include?

 Results; Value-added Products or Services, resources.
 Results; Value-added Products or Services.
 Data
 Results; Value-added Products /Services, Payments, Documentation, Input to other Processes

To Break down a large project into smaller, more manageable projects, a black belt should use?

 A Work Breakdown Structure
 An Activity Network Diagram
 An Analytical Hierarchy diagram
 A Flow Chart

The Central Limit Theorem states that the distribution of Sample Means approximates a Normal Distribution if;

 The Sample Size is sufficiently Large.
 The Population is Normally Distributed
 The Sample is Normally Distributed
 The Sample is randomly Selected

What is the relationship between Bias & Linearity?

 Both options (A) & (B)
 None of the Options.
 Linearity is a special case of Bias
 Bias is the Measure of inaccuracy at a point. Linearity is an evaluation of the Bias at several Poin

A Firm manufactures a certain industrial component that has a length which is approximately normally distributed, with the Mean equal to 800 and a Standard Deviation of 40. Test the Hypothesis (H0 : Mean=800 vs. H1 : Mean≠800) if a Random Sample of 20 Parts has an Average length of 788. ά is 10 %.

 H1 is Correct
 H0 is 800 is Correct
 None of the Options

Failure Mode & Effect Analysis involves what activity?

 The determination of the probability of failure in a specified period of time
 The expected number of failure in a given time interval
 The study of how a product fails and what causes the failure
 A study of the probability of success in a given time period

The length of Machine Part is known to have a Normal Distribution with a Mean of 100mm and Standard Deviation of 2mm. What Proportion of the Parts will be in between 99.5 and 102.5mm?

 0.42
 0.0495
 0.0850
 0.0401

Why do we need Control Plan? Answer is/are?

 It communicates what do we have to Check and Control throughout the Process.
 It helps to produce Consistent and Predictable Quality.
 All the Options.
 It helps new people to understand the Process and its Control Steps.

A leader in the Quality Movement who recommended that organizations “Eliminate numerical quotas for the work force and Numerical Goals for Management” :

 Ishikawa
 None of the Options
 Crosby
 Juran

In a Process FMEA, Process and/or Design changes can?

 Increase the Probability of Detection.
 All the Options.
 Reduce the Severity Raking.
 Reduce the Probability of Occurrence