SIMULATIONSX

XPERIENTIAL NATURE OF OUR SIMULATIONS ENABLE THE DELEGATES TO LEARN BY DOING!



SIX SIGMA

The Number of employees at five different superstores are 3, 5, 6, 4, and 6. Treating the Data as a Population, find the Mean Number of Employees for the 5 Stores:

 3.8
 2
 3
 4.8

In a SIPOC Analysis, Outputs include?

 Results; Value-added Products or Services, resources.
 Results; Value-added Products or Services.
 Results; Value-added Products /Services, Payments, Documentation, Input to other Processes
 Data

To Break down a large project into smaller, more manageable projects, a black belt should use?

 A Flow Chart
 An Analytical Hierarchy diagram
 An Activity Network Diagram
 A Work Breakdown Structure

Why do we need Control Plan? Answer is/are?

 It communicates what do we have to Check and Control throughout the Process.
 All the Options.
 It helps new people to understand the Process and its Control Steps.
 It helps to produce Consistent and Predictable Quality.

In Project Charter, the actual measure of the Defect or Error in the Process is?

 Primary Metric
 Problem Statement
 Secondary Metric
 Business Case

Evaluating Customer Complaints allows an organization to?

 Prevent Problems
 Focus on all the issues that cause problems
 None of the Options.
 Exercise recovery skills to win back Customers loyalty

A type of Line graph used to assess the Stability of a Process is called?

 Run Chart
 Pareto Chart
 Scatter Diagram
 Control Chart

Failure Mode & Effect Analysis involves what activity?

 The study of how a product fails and what causes the failure
 A study of the probability of success in a given time period
 The determination of the probability of failure in a specified period of time
 The expected number of failure in a given time interval

Which of the following is/are a Logical, Related, Sequential (Connected) set of Activities(s) and Tasks that takes an Input from a Supplier, add(s) Values to it, and produces an Output that goes to Customer.

 Task
 All the Options
 Process
 Activity

In general, if %GRR is Greater than 30%, the Measurement System is considered?

 Inadequate
 Acceptable
 No information
 Marginal

A leader in the Quality Movement who recommended that organizations “Eliminate numerical quotas for the work force and Numerical Goals for Management” :

 Juran
 Ishikawa
 Crosby
 None of the Options

In a mature Six Sigma program?

 The Quality & HR Department is the key Customer contact.
 Only a small percentage of the employees are involved, and only for limited times.
 Nearly everyone in the organization is involved in some way at some time
 There is not much left to be gained by Six Sigma Projects

A Six Sigma Level of Quality?

 Represents 3.4 Defects per Million Opportunities
 Equates to a Capability Index of 1.33
 Provides half the Defects of a 3 Sigma Level of Quality.
 Implies 99.73% of the output will meet Customer Requirements.

The length of Machine Part is known to have a Normal Distribution with a Mean of 100mm and Standard Deviation of 2mm. What Proportion of the Parts will be in between 99.5 and 102.5mm?

 0.0401
 0.42
 0.0850
 0.0495

The Kano Model is interpreted as Follows?

 Customer Satisfaction is determined solely by the quantity of the Product or Service delivered
 Customers will be satisfied if you supply them with Products and Services that meet their needs at a fair price.
 Customer wants can be determined once and for all and used to design high-quality Products and Services.
 Customer Wants, Needs, and Expectations are dynamic and must be monitored continuously. Providing Products or Services that match the Customer’s Expectations is not enough to assure Customer Satisfaction.

In a Process FMEA, Process and/or Design changes can?

 Increase the Probability of Detection.
 Reduce the Severity Raking.
 Reduce the Probability of Occurrence
 All the Options.

The Central Limit Theorem states that the distribution of Sample Means approximates a Normal Distribution if;

 The Sample is randomly Selected
 The Sample is Normally Distributed
 The Population is Normally Distributed
 The Sample Size is sufficiently Large.

What is the relationship between Bias & Linearity?

 Both options (A) & (B)
 Bias is the Measure of inaccuracy at a point. Linearity is an evaluation of the Bias at several Poin
 Linearity is a special case of Bias
 None of the Options.

A Firm manufactures a certain industrial component that has a length which is approximately normally distributed, with the Mean equal to 800 and a Standard Deviation of 40. Test the Hypothesis (H0 : Mean=800 vs. H1 : Mean≠800) if a Random Sample of 20 Parts has an Average length of 788. ά is 10 %.

 H1 is Correct
 None of the Options
 H0 is 800 is Correct